Frequently Asked Questions

What is your Return Policy?
We want you to be completely satisfied with your purchase. You may return most items in new condition with original tags and packaging within 30 days of receipt for a refund to your original form of payment. Some items may be subject to a 50% restocking fee or are final sale and cannot be returned. For complete details, please see our full Return Policy at cultivativelyhome.com.

How can I check the status of my order?
You can check your order status by logging into your account on our website. You will also receive shipping confirmation and tracking information via email once your order has left our fulfillment center.

What if an item I want is out of stock?
Our product availability changes frequently. If an item is out of stock, please check back at a later time, as we are often able to restock popular items.

Do you offer international shipping?
Currently, we only ship within the United States and its territories.

What payment methods do you accept?
We accept all major credit cards, including Visa, Mastercard, American Express, and Discover. We also accept PayPal and Klarna for flexible payment options.

How do I create an account?
You can create an account by clicking on the “Sign In” link at the top of our website and then selecting “Create an Account.” This will allow you to track orders, save your favorite items, and checkout faster.

I forgot my password. How can I reset it?
Click on the “Sign In” link and then select “Forgot Your Password?” You will be prompted to enter the email address associated with your account, and we will send you a link to reset your password.

How can I update my email address or other account information?
Log in to your account and navigate to the “My Account” section, where you can edit your personal information, including your email address, password, and saved shipping addresses.

How do I care for my decorative items and furniture?
Specific care instructions vary by product material. Please refer to the product’s specific care label and documentation for detailed guidance. General tips include dusting with a soft, dry cloth and avoiding direct sunlight and harsh chemicals.

Do you offer gift cards?
Yes! We offer electronic gift cards that can be delivered via email. They are a perfect gift for any home decor enthusiast.

How can I stay informed about new arrivals and special promotions?
The best way to stay in the loop is by subscribing to our email newsletter. You can sign up by entering your email address at the bottom of our homepage. You can also follow us on our social media channels for the latest updates and inspiration.

What are your shipping options and costs?
We offer a variety of shipping options at checkout. The cost and estimated delivery time will vary based on the size and weight of your items, as well as your selected shipping method and delivery destination.

How do I use a promo code?
Enter your valid promo code in the “Promo Code” field located in your shopping bag or at checkout and click “Apply.” The discount will automatically be deducted from your order total.

What is your privacy policy?
We are committed to protecting your privacy. For detailed information on how we collect, use, and safeguard your personal data, please review our full Privacy Policy at cultivativelyhome.com.

I have a question that isn’t answered here.
For all other inquiries, please visit our Customer Service page at cultivativelyhome.com for further assistance.