Our Return Policy

We want you to be completely satisfied with your cultivativelyhome.com purchase. If you are not satisfied, you may return most items for a refund or exchange within 60 days from the date of shipment.

How to Return an Item

To initiate a return, please visit our Online Return Center to create a return authorization and print a prepaid return shipping label. Returns must be accompanied by a return authorization. We are unable to accept returns at our corporate offices.

Important Return Guidelines

  • Your return must be initiated within 60 days of the original shipment date.
  • Items must be in new, unused, and unwashed condition with all original tags attached.
  • Return shipping fees are the responsibility of the customer and are non-refundable.
  • The following items are considered final sale and cannot be returned:
    • Custom Framed Art & Personalized Items
    • Food & Beverage Items
    • Scented Candles & Diffusers
    • Beauty & Skincare Products
  • A return authorization is required for all returns.
  • Original shipping charges are non-refundable.

Return Processing

Please allow 10-14 business days for your return to be processed and reflected on your original method of payment. You will receive an email confirmation once your return has been processed.

Damaged or Defective Items

If your order arrives damaged or with a manufacturer defect, please contact our Customer Care team for immediate assistance. We will gladly assist you with a replacement or refund.

Exchanges

For a different color or size, we recommend placing a new order on our website and returning the original item.

International Returns

We are unable to accept returns from international destinations outside of the United States.

Return Exceptions

During the holiday season, the return period may be extended for items purchased during specific promotional periods. Please refer to your order confirmation email for specific details regarding your purchase.

Missing Items from My Return

If you believe items are missing from your return, please contact us. We will investigate the issue with the carrier and our warehouse team.

Still Need Help?

For any other questions regarding your return, please do not hesitate to contact our Customer Care team for further support.